Contacting Support
How to contact Support
We’re here to help. You can reach us via:
- In‑app chat
- Email: kim.kachelriess@symanto.com for any questions or problems
To speed things up, please include:
- Your email address
- A brief description of the issue
- Steps to reproduce (if applicable)
- Any screenshots or error messages
Response times:
- Standard: within 1 business day
- Urgent issues: prioritized and handled as soon as possible during business hours