Skip to content
Contact us
  • There are no suggestions because the search field is empty.

Quick Start Guide

Welcome to SymantoAssist! This guide will walk you through the essential steps to set up your AI agent and start delivering empathetic, multilingual customer support across voice and chat.

1. Log In to SymantoAssist

  1. Go to http://app.symantoassist.ai/

  2. Enter your registered email and verification code

  3. Click Continue to access your dashboard

💡 Tip: Use Forgot Password? if you need to reset your credentials

 

2. Set Up Your AI Agent (only available for Admins)

  1. In the dashboard, open the left sidebar and click Agents.

  2. Click + (Create New Agent)

  3. Enter a name for the agent and confirm

  4. Set the agent language

  5. Choose the LLM model you want to use and create a prompt

  6. Configure your agent’s tone & communication style to match your brand by adjusting the Voice Settings
  7. Click Save to apply your changes

 

3. Connect Data Sources

  • Upload FAQs, transcripts, or knowledge base articles to the Files tab

  • Or connect to live systems like your CRM, helpdesk, or contact centre software using the Integrations tab

  • Enable website crawling to enrich the knowledge base

 

4. Run Your First Test Conversation

  1. Open the Playground tab from your Agent settings

  2. Select the conversation format and type or speak a sample customer query

  3. Evaluate your AI agent response

 

5. Explore the Monitoring & Reporting Dashboard

  • The main Dashboard page is like a report card for your AI contact center.
    It shows you important numbers (called metrics) and pictures (called visualisations) to help you understand how your AI agents performs

 

6. Next Steps

  • Enable inbound & outbound engagement for real customers

  • Fine-tune style and tone based on feedback

  • Visit the Help Center or contact support for advanced setup and integrations

✅ You’re ready to start transforming your contact center with empathetic, multilingual AI support!