---
title: Sign Up and Login
description: Sign Up & Login Instructions
---

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1. [SymantoAssist](https://help.symanto.com/en/knowledge-base-symanto-assist?hsLang=en)
2. [Getting started](https://help.symanto.com/en/knowledge-base-symanto-assist/getting-started?hsLang=en)

# Sign Up and Login

### **Sign  Up and Login**

1. Go to [http://app.symantoassist.ai/](http://app.symantoassist.ai/)
2. Enter your **email address**
3. Click **Continue**
   
   ![](https://help.symanto.com/hs-fs/hubfs/image-png-Oct-14-2025-11-12-43-1170-AM.png?width=365&height=275&name=image-png-Oct-14-2025-11-12-43-1170-AM.png)
4. Confirm your identity by inserting the verification code from the email you have received
5. Click **Continue**

💡 Tip: If you forget your password, click **Forgot Password?** on the login page to reset it.

### **What if I can’t log in?**

- Double-check your username and password. Make sure you’re typing them exactly as they were given to you (they are case-sensitive, so "Password" is different from "password")
- If you’re using the right details but still can’t log in, try clearing your browser’s cache. Here’s how: 
    - In Google Chrome: Click the three dots in the top-right corner, go to "More Tools," then "Clear Browsing Data." Choose "Cached images and files" and click "Clear Data"
    - In Firefox: Click the three lines in the top-right corner, go to "Settings," then "Privacy & Security," and under "Cookies and Site Data," click "Clear Data"
- If clearing the cache doesn’t work, send an email to your customer success manager, Kim, at [kim.kachelriess@symanto.com](mailto:kim.kachelriess@symanto.com). Explain the problem (e.g., "I can’t log in, and I’ve already cleared my cache"), and Kim will help you

- [Getting started](https://help.symanto.com/en/knowledge-base-symanto-assist/getting-started?hsLang=en)
- [System Overview](https://help.symanto.com/en/knowledge-base-symanto-assist/system-overview?hsLang=en)
- [Setting Up Agents](https://help.symanto.com/en/knowledge-base-symanto-assist/setting-up-agents?hsLang=en)
- [Understanding Conversations](https://help.symanto.com/en/knowledge-base-symanto-assist/understanding-conversations?hsLang=en)
- [Analytics & Insights](https://help.symanto.com/en/knowledge-base-symanto-assist/analytics-insights?hsLang=en)
- [Security, Privacy & Compliance](https://help.symanto.com/en/knowledge-base-symanto-assist/security-privacy-compliance?hsLang=en)
- [Localisation & Language Support](https://help.symanto.com/en/knowledge-base-symanto-assist/localisation-language-support?hsLang=en)
- [Troubleshooting & Support](https://help.symanto.com/en/knowledge-base-symanto-assist/troubleshooting-support?hsLang=en)
- [Release Notes & Updates](https://help.symanto.com/en/knowledge-base-symanto-assist/release-notes-updates?hsLang=en)

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