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FAQ's
Didn't find your answers above? Find more answers to our frequently asked questions here
All around the platform
Data Collection
- What type of data can I collect with your integrated Data Collection?
- I have tried collecting reviews from a site but it’s not working, what happened?
- Why does my data collection take so long?
- Is it legal to collect data from sources?
- What happens if the data collection of a URL would exceed the maximum review limit?
- Why am I getting less reviews for Apple Appstore?
Data Collection Service
Project Creation
- What types of data can be analysed?
- What is the maximum length of text I can analyse?
- Which date format is supported?
- What does the input file have to look like?
- How can I add more data to my project?
- Is there a size limit to files that can be uploaded?
- What do I need to get started?
- How do I work with the Module Explorer?
Use Cases
Exploring Results
- Where do I see original data if it has been translated?
- How is the SRS (Symanto Recommendation Score) being calculated?
- What is the definition of promoter and detractor?
- Why don't I see the Timeline chart?
- What is Net Sentiment?
- What is an Error post?
- Can I export the data from the platform?
- Is it possible to save the filters I have applied?