--- title: How to collect online reviews description: Our integrated review collection allows you to effortlessly gather reviews from more than 75 different review sites. --- [Skip to content](https://help.symanto.com/knowledge/collect-reviews#main-content) English Show submenu for translations [More support](https://help.symanto.com/knowledge/kb-tickets/new?hsLang=en) ![symanto logo.svg\]](https://help.symanto.com/hubfs/symanto%20logo.svg) - [Default HubSpot Blog](https://symanto-4638210.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://symanto-4638210.hs-sites.com/blog) - English Show submenu for translations - [More support](https://help.symanto.com/knowledge/kb-tickets/new) - [Go to Symanto Insights Platform](https://app.symanto.com/) [Go to Symanto Insights Platform](https://app.symanto.com/) Welcome! How can we help? - There are no suggestions because the search field is empty. 1. [Symanto Insights Platform - Help Center](https://help.symanto.com/knowledge?hsLang=en) 2. [Getting Started](https://help.symanto.com/knowledge/getting-started?hsLang=en) 3. [Data Collection](https://help.symanto.com/knowledge/getting-started?hsLang=en#data-collection) # How to collect online reviews ## Our integrated review collection allows you to effortlessly gather reviews from more than 75 different review sites. ### [1.  Collect Online Reviews trough the Data Hub](https://help.symanto.com/knowledge/collect-reviews#collectonlinereviews) ### [2. How to collect Online Reviews](https://help.symanto.com/knowledge/collect-reviews#howtocollect) ### [**3. Starting the collection**](https://help.symanto.com/knowledge/collect-reviews#starting) ### [4. How long does the data collection take?](https://help.symanto.com/knowledge/collect-reviews#howlong) ### [5. Important to know when collecting Trustpilot reviews](https://help.symanto.com/knowledge/collect-reviews#trustpilot) --- Please find here an overview of all [Supported Review Sites](https://help.symanto.com/knowledge/supported-review-sites?hsLang=en) --- ### 1.  Collect Online Reviews trough the Data Hub ![](https://help.symanto.com/hubfs/image-png-Jun-27-2022-09-01-24-91-AM.png) To start collecting reviews, go to the "**Data Hub**" tab and click on "**+ Add data**". Choose "Online Reviews\*", then click "Next" to customise your requirements. ### 2. How to collect Online Reviews![](https://help.symanto.com/hs-fs/hubfs/image-png-Jul-17-2024-11-23-36-0798-AM.png?width=688&height=530&name=image-png-Jul-17-2024-11-23-36-0798-AM.png) - **Step 1:** Enter a name for the source(s)  - **Step 2:** Enter the URL(s) of the site(s) you want to collect reviews from *(You can choose to only collect data from one URL or add more; if so: please enter one URL per line)* - Click [here](https://help.symanto.com/knowledge/url-guidelines?hsLang=en)to view what the exact URL format should look like - **Step 3:** Enter the maximum number of reviews you want to collect (from each URL) - **Step 4 (optional):** Enter a start date for the data collection **Note:** "Add from date" is the date **from** which you would like to collect the data **up to the current date *Example*:** the date today is the 1st January 2024: Select the date in "Add from date": 1/1/2024 >  the data will be collected from the 1st of January 2024 up to the present day - **Step 5 (optional):** Specify attributes as filters *(Filter attributes are additional descriptive information that you can add to the collected reviews allowing you to later filter, slice, and analyse your data within the project)* ![](https://help.symanto.com/hubfs/image-png-Jun-27-2022-10-06-59-99-AM.png) You can either type your own filter type and value or select a filter type from the drop-down menu and add the value **You can add multiple attributes, but please note that these cannot be changed after the collection has started.** ### **3. Starting the collection** Once you have completed setting up your data collection(s), the status of your source(s) will appear as '*Collection Pending*.' After the collection is finished, a preview of the data will be available. You can then either create a new project to analyse the data directly or add it to an already existing project. **Note**: You can change the name of your source at any time by clicking on the editing-pen icon ![](https://help.symanto.com/hs-fs/hubfs/image-png-Jun-27-2022-10-44-36-70-AM.png?width=688&height=251&name=image-png-Jun-27-2022-10-44-36-70-AM.png) --- ### 4. How long does the data collection take? Although data is usually collected within minutes, several factors can influence the time required to collect reviews: **1. Queue** When you add a review collection to our system, it enters a queue that operates on a first-come, first-served basis. This means your review collection will be added to the queue accordingly. **2. Review site** The time required to collect data can vary slightly depending on the review site, as some sites are more challenging to retrieve information from than others. **3. Number of reviews** Needless to say, collecting data from a site with 10,000 reviews will take longer than from a site with only 100 reviews. If you have submitted a review collection and you feel like it's stuck or encountering issues, please feel free to contact us. ### 5. Important to know when collecting Trustpilot reviews Trustpilot offers reviews in different languages, so if you want to collect Trustpilot reviews from a specific language make sure to set the filter on the review page and check the URL: *Example: You only want to collect Spanish reviews:* ![](https://help.symanto.com/hubfs/image-png-Jun-27-2022-11-12-37-52-AM.png) 1. Select the language Spanish/Español ### ![](https://help.symanto.com/hubfs/image-png-Jun-27-2022-11-18-55-06-AM.png) 2. Make sure the language is specified in the URL: ![](https://help.symanto.com/hubfs/image-png-Jun-27-2022-12-20-32-72-PM.png) 3. 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