What are credits?

A user account has two sets of credits: collection credits and analysis credits (You can always view your current credits balance on the 'Home' screen).

1. Collection credits are used to collect online reviews: each collected review consumes one collection credit.

2. Analysis credits are used to analyse free text. One analysis credit is used to analyse one review text, one survey open-end-comment, or one text field from an uploaded data file.

Let’s say you run an analysis with 250 textfields then you need to have 250 analysis credits available.