Data Collection
      Back to home
      1. Symanto Insights Platform - Help Center
      2. FAQ's
      3. Data Collection

      Why does my data collection take so long?

      While most of our jobs complete in a matter of minutes, the time taken to scrape reviews has several variables to be aware of:
      1. Queue
      When you add a review profile to our system, it goes into a queue that works on a first-come, first-served basis. This means your review collection may be added to our queue.
      2. Review site
      Some review sites are harder to scrape than others, so depending on the site the time could vary slightly.
      3. Number of reviews
      Needless to say, if you have added a review profile with 10k reviews, it will take longer to scrape than a profile with 100 reviews.
       

      If you have submitted a review profile and are concerned that there could be an issue, feel free to get in touch with us and we'll troubleshoot.