Symanto Insights Platform - Help Center
English
Deutsch
Go to Symanto Insights Platform
Create a support ticket
Deutsch
FAQ's
Getting Started
Symanto Insights Platform
Sign Up & Login
Data Collection
Project Creation
Data Security
Understand our Text Analytics
Exploring Insights
Overview
Topic & Sentiment Detection
Sentiment Analysis
Personality Traits
Psychographic Segments
Brand Recommendation
Communication Style
Ekman Emotions
Rating Impact Analysis
Symanto Insights Assistant
FAQs
Account & Billing
Account
Credits
FAQ's
All around the platform
Data Collection
Data Collection Service
Project Creation
Use Cases
Exploring Results
Credits
Pricing
Payment
Account
Data Security
Data Export
Back to home
Symanto Insights Platform - Help Center
FAQ's
Getting Started
Symanto Insights Platform
Sign Up & Login
Data Collection
Project Creation
Data Security
Understand our Text Analytics
Exploring Insights
Overview
Topic & Sentiment Detection
Sentiment Analysis
Personality Traits
Psychographic Segments
Brand Recommendation
Communication Style
Ekman Emotions
Rating Impact Analysis
Symanto Insights Assistant
FAQs
Account & Billing
Account
Credits
FAQ's
All around the platform
Data Collection
Data Collection Service
Project Creation
Use Cases
Exploring Results
Credits
Pricing
Payment
Account
Data Security
Data Export
FAQ's
Didn't find your answers above? Find more answers to our frequently asked questions here
All around the platform
How does the platform work?
Which Browsers are supported?
What technology do you use to analyse text?
What languages does the platform support?
Can your AI process Emojis and Emoticons?
What is the Data Hub?
See more
Data Collection
What happens if the data collection of a URL would exceed the maximum review limit?
Why am I getting less reviews for Apple Appstore?
What type of data can I collect with your integrated Data Collection?
I have tried collecting reviews from a site but it’s not working, what happened?
Why does my data collection take so long?
Is it legal to collect data from sources?
See more
Data Collection Service
Can you provide Social Media Data?
When requesting Data Collection Service, does this affect my credits?
For the Data Collection Service, is it possible to set a specific start and end date?
Can I specify additional filter options for the collected data?
Project Creation
How do I work with the Module Explorer?
What do I need to get started?
What types of data can be analysed?
What is the maximum length of text I can analyse?
Which date format is supported?
What does the input file have to look like?
How can I add more data to my project?
Is there a size limit to files that can be uploaded?
See more
Use Cases
What is a Use Case?
My use case model is not available, so I can't use your service?
My use case is not available, I am not satisfied with the generic one, any other idea?
Can I reuse a model from a previous project?
Exploring Results
Can I export the data from the platform?
Is it possible to save the filters I have applied?
Where do I see original data if it has been translated?
How is the SRS (Symanto Recommendation Score) being calculated?
What is the definition of promoter and detractor?
Why don't I see the Timeline chart?
What is Net Sentiment?
What is an Error post?
See more
Credits
Is there a credits history so I can view all my transactions?
What are credits?
How can I upgrade my account and add more credits?
If I run the data analysis again after having carried out some changes in Configuration, do I consume additional credits or get charged?
How are the credits deducted?
See more
Pricing
How much does Symanto Insights Platform cost?
Payment
What are the payment options?
Account
What happens after my contract expires?
How can other users from my company have access to a specific project?
How can I cancel my contract?
What is an Analyst?
Data Security
Where do you store data?
Where can I find the Data Processing Agreement?
If I add a project to my account can all other users within SIP see it?
Data Export
How to read the Export
